Privacy Policy
Effective Date: February, 10th 2025
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. By accessing or using our website and services, you consent to the collection, use, and disclosure of your personal data as described in this policy.
- Personal Data We Collect
We may collect and process the following types of personal data:- Name
- Contact information (email address, phone number)
- Nationality and residence (for medical travel purposes)
- Medical-related information you voluntarily provide through enquiry or contact forms
- Any other personal data that you choose to share with us
- How We Collect Your Personal Data
Your personal data may be collected through the following means:- When you submit an enquiry via our contact form
- When you correspond with us via email, phone, or messaging platforms (e.g., WhatsApp)
- When you request an appointment or make a booking
- When you browse or interact with our website (see Section 6: Use of Cookies)
- Purpose of Collection
We collect and use your personal data for the following purposes:- To respond to your enquiries and provide medical service information
- To facilitate appointments or connect you with medical professionals
- To send you updates or relevant medical service details, only with your consent
- To improve our website and services
- To comply with legal or regulatory obligations
- Disclosure of Personal Data
We do not sell your personal data. Your personal data may be disclosed to:- Our medical partners or healthcare professionals (only if necessary to fulfil your request)
- IT service providers or data processors who support our operations (e.g., website hosting)
- Government agencies or regulators, where required by law
All third parties receiving your data are contractually bound to protect your information and use it only for the intended purpose.
- Data Protection and Retention
We implement appropriate security measures to protect your personal data from unauthorised access, collection, use, disclosure, or loss. These include:- Secure servers and website encryption (SSL)
- Restricted access to personal data
- Staff training on data confidentiality
We will retain your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by law.
- Use of Cookies and Tracking Technologies
We may use cookies and similar technologies on our website to:- Enhance your browsing experience
- Analyse website traffic
- Remember your preferences
You may disable cookies via your browser settings, but this may limit certain website features.
- Your Rights Under the PDPA
You have the right to:- Access and correct your personal data held by us
- Withdraw your consent for us to collect, use, or disclose your personal data (with reasonable notice)
- Request that we delete or anonymise your data (subject to legal requirements)
To exercise any of the above rights, please contact us (see Section 9).
- Transfer of Data Outside Singapore
In some cases, your personal data may be transferred outside Singapore (e.g., cloud storage or international patient enquiries). We ensure that such transfers are made in compliance with PDPA and that the receiving parties provide a standard of protection comparable to that under Singapore law. - Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Mark Wong Surgery
Email: info@markwongsurgery.id
Telepon: +62 819-2000-828
Address:
Royal Square at Novena
Medical Centre, #10-13
101 Irrawaddy Road, Singapore 329565
Mount Alvernia Hospital
Medical Centre A, #02-03
820 Thomson Road, Singapore 574623
We reserve the right to amend this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Effective Date.”